Canadian roboadvisors

Do Canadian RoboAdvisors Provide Bad Service?

In an article in Canada’s Financial Post, author Jonathan Chevreau discusses a study by Boston-based consulting firm Dalbar that used 45 “mystery shoppers” to assess ten Canadian-based robo-advisors. They found that some platforms are falling short on service expectations, which creates “significant reputational risk”. Chevreau, the CFO of Financial Independence Hub, explained that the mystery shoppers reported a number […]